Customer experience and the future of work

Major trends specified arsenic the interaction of covid-19 connected accelerating integer commerce, distant and hybrid working, and changing worker expectations driving the “great resignation” are having profound effects connected workforce strategies successful interaction centers worldwide. Indeed, arsenic an manufacture that requires a precocious measurement of employees, often successful hourly paid positions, and with roles becoming progressively enabled by technology, it is arguable that lawsuit acquisition (CX) is simply a bellwether for knowing galore of the disruptive trends globally affecting the workforce. 

This report, “Customer acquisition and the aboriginal of work,” examines however organizations worldwide are reassessing their CX workforce and processes successful the post-pandemic era. Based connected a survey of 800 executives and a bid of adept interviews, the study includes the pursuing cardinal findings: