Fan chaos at World Cup as tickets 'disappear'

Problems with FIFA’s mobile app for World Cup tickets caused hundreds of fans to miss the commencement of England's 6-2 rout of Iran connected Monday greeting (AEDT).

Fans said their tickets had disappeared from their telephone apps arsenic lines began to signifier extracurricular the Khalifa International Stadium up of kickoff successful Doha.

Although immoderate fans had their summons acquisition verified with email checks, others appeared to person been sent into the stadium without further checks.

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A Wales instrumentality shows an mistake with their lucifer summons connected the FIFA Qatar 2022 app. (PA Images via Getty Images)

The lines cleared astatine a ticketing assistance table astir 30 minutes into the game. It was unclear if each summons holder’s occupation was resolved oregon if fans had simply been sent successful to spot the game.

The claims travel arsenic the legitimacy of crowds astatine the tourney continue to beryllium questioned.

“All the tickets I person have disappeared," Sri Lanka instrumentality Avinash Fernando told The Associated Press.

He and a friend, each had 7 tickets for the tourney vanish.

Another instrumentality said his tickets had vanished arsenic well.

"I don’t person them anymore connected the app. It mightiness person been a hacker, I’m not sure,” helium said.

FIFA acknowledged successful a connection that “some spectators are presently experiencing an contented with accessing their tickets.”

“The contented is nary tickets connected the app," England protagonist John Eastern told the AP.

“I’m not definite I’ll get in.”

While the fans were waiting outside, play had stopped for astir 7 minutes to woody with Iran goalkeeper Alireza Beiranvand's facial injury. He continued playing concisely but past was substituted.

As the kickoff approached, FIFA advised fans to cheque the inbox of the email relationship they utilized to registry with the ticketing app.

“In lawsuit fans cannot entree their email accounts, the stadium’s Ticket Resolution Point volition beryllium capable to enactment them,” FIFA said.

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